Orders are typically processed within 3–4 business days after they are placed.

Once your order has been shipped, it usually takes 10–12 business days for delivery, depending on your location.

Yes, we accept returns if you received the wrong item, a damaged product, or the wrong color. You must contact us within 5 days of delivery to request a return.

Unfortunately, we do not accept returns or refunds for change of mind after the order has been shipped.

Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment.

You can reach our support team anytime by emailing us at support@petnivo.com. We’re happy to assist you with any questions or concerns.