Refund & Return Policy – Petnivo
At Petnivo, we strive to ensure that every customer is satisfied with their purchase. Please review our refund and return policy carefully before placing your order.
Eligible Returns
We accept returns and offer refunds only under the following conditions:
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You received the wrong item
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The product arrived damaged
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You received the wrong color
Return Request Timeframe
To be eligible for a return or refund, you must contact us within 30 days of delivery. Requests made after this period will not be accepted.
Non-Returnable Situations
We do not accept returns or refunds in the following cases:
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Change of mind after the order has been shipped
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Requests made after 30 days from delivery
Return Process
If your order meets the eligible conditions, please contact us with your order details and clear proof (such as photos) of the issue.
Contact Information
For all return and refund requests, please email us at:
support@petnivoo.com
Our team will review your request and guide you through the next steps.
Thank you for shopping with Petnivo. We appreciate your understanding and support.